Terms and Conditions
PRODUCTION TIMELINE
Production lead time begins only after you have approved your quote, submitted payment, and approved your artwork. Modifications to artwork or order quantities after approval will reset your lead time. We will always make our best reasonable effort to deliver on time, but please consider that lead times are always an estimate, and not a guarantee or promise.
MOCK-UPS
Why can’t I get a mock-up before paying? We like to dedicate as much time we have available to active work, once engaged in a job with a customer, meaning we’re on the same page with pricing and the items desired, and a payment has been submitted, we’re happy to provide mock-ups. If we simply provided mock-ups prior to receiving an approved quote we would severely limit the time available to dedicate to making your items amazing.
ORDER MINIMUMS
Minimum orders apply to custom products and are indicated on each product page. Our minimum order size is determined per design, this means if you have two or more designs, you will need to order the minimum pieces for each design printed.
ORDER SPECS
We will always make our best faith effort to accurately hit the specs of your order. However, due to printing and production being machine-assisted processes, human error does play a part.
Review your order specifications carefully prior to approval including:
- Spelling
- Color
- Art accuracy and placement
- Sizes and measurements
- Thread and Velcro colors
Changes after approval will reset your production time and may result in additional charges.
There are many factors that make perfect replication of your proofs impossible. Color accuracy will be reasonably accurate to fully accurate. Please note, colors viewed on monitors are not accurate gauges of color as they can vary from screen to screen, all color work will be done using the Pantone Solid Coated color system. Be aware that colors appear different on different materials and in different inks. Foam inserts may vary slightly When we provide foam inserts, we will prioritize making items that fit your specified tube diameter. Final product sizes may vary slightly accordingly. Highly textured fabrics inherently vary from piece to piece. This is normal.
OUT OF STOCK SUBSTITUTIONS
We are unable to guarantee that all materials will be available at any given time, including after an order has been placed. We will make our best faith effort to assure your items are in stock, however, if they are not when we are attempting to purchase them, we will inform you and provide you with appropriate comparable options.
SPOILAGE & QUALITY ASSURANCE
Although our normal spoilage is insignificant, we do allow for a 2% spoilage on standard materials and a 4% spoilage on specialty items including metallic fabrics, neoprene items, snap closures, grip donuts and specialty size items.
You will not be invoiced for items short in the order, however, if you need an exact number of items, we suggest ordering a few extras. Damaged items will be discarded.
LIMITATION OF LIABILITY
In agreeing to work with us, you, as the custom goods purchaser, also agree to accept all responsibility for, and to hold Flite X Sports Inc harmless for, but not limited to, any issue involving your order and copyrighted material (we will not knowingly reproduce any copyrighted material, registered trademarks, or property not owned by you, the decorated goods purchaser), missed deadlines, shipping errors, misprinted goods or spoilage, any goods printed within the specifications approved for any reason, breach of contract, financial losses, or any physical, financial, or other misuse or harm arising from the materials produced by Flite X Sports Inc.
WE RESERVE THE RIGHT TO REFUSE TO PRODUCE ANY DESIGN.
WARRANTY OF GOODS
We guarantee the print on your products will match the specs approved by the customer or their representative at the time of the final artwork approval, within the aforementioned tolerances. As we cannot operate on an assumption and make a concerted effort to present the final specs for customer approval, deviations or miscommunications of order specs do not fall under this guarantee. We will produce the order as approved. We unfortunately cannot guarantee your satisfaction with the fit and finish of the item itself, or the print applied beyond matching the approved specs.
DISPUTES & CLAIMS
While it is a very rare instance for us to let misprints or defects slip, no process is 100% perfect. However, unless Flite X Sports Inc receives a written complaint with a detailed explanation documenting any issues of defective products, shortages, and/or other complaints within 10 business days from the date the products arrive at the destination indicated on the order, the products shall be deemed to have been delivered in good condition and that the delivery is accepted. Flite X Sports Inc will not replace or refund for any defects or shortages found after this 10 day deadline.
Flite X Sports Inc will not be responsible for defects that result from incorrect storage, handling, and/or washing, or other conditions not related to our production of customer goods. Claims of color variance and/or placement issues or defects require all defective garments to be physically returned back to us for verification, photos are not accepted for such claims. Returned goods will be disposed of by Flite X Sports Inc if found to be defective and will not be returned to the customer. In the rare instance we find that there is indeed an issue that is not covered by our standard policies we will credit the client for the shipping costs for the sample and reprint or refund the defective items at our option.
PRICING CHANGES
Flite X Sports Inc reserves the rights to modify our pricing for all items at any given time. Market pricing changes regularly. Pricing on quotes will be honored for 30 days from the date noted on the last quote sent. After this time has elapsed we will need to re-quote your order.